Made to Order & Personalization
Misela's Made to Order items are crafted individually for each customer. You choose from 12 base colours featuring Misela's iconic herringbone print and nearly 80 trim colour options, with the option to add a monogram. Because each piece is made on demand, production takes approximately 20 business days.
Production of a Misela Made to Order item takes approximately 20 business days, beginning when your order is confirmed. Your item ships within the estimated delivery time shown on the product page, and you'll receive a tracking number by email once it leaves the workshop.
Made to Order items without a monogram can be returned or exchanged within 14 days under Misela's standard return policy. Monogrammed items cannot be returned or exchanged, except if the item is incorrect or faulty. Monograms cannot be added after you receive your product.
Shipping & Delivery
Yes — Misela ships worldwide from misela.com. Shipping costs and delivery times vary by destination and are shown at checkout. Domestic deliveries typically arrive within 1–5 business days.
Collection items ship within the estimated delivery time shown on each product page; domestic deliveries typically take 1–5 business days. Made to Order items require approximately 20 business days of production before shipping.
Yes. Once your Misela order ships, you'll receive an email with your tracking number.
Returns & Exchanges
Misela accepts returns and exchanges of unused, undamaged items within 14 days of delivery, in original packaging including signature packaging materials. Refunds are processed within 5–10 business days to your original payment method, excluding the initial shipping fee. Monogrammed and personalized items cannot be returned unless incorrect or faulty. To start a return, contact customercare@misela.com or WhatsApp +90 549 586 07 00.
Yes. Items purchased on misela.com can be exchanged at any Misela store in the same country of purchase, with proof of purchase.
Payment
Misela accepts all major credit cards and other secure payment methods displayed at checkout.
Materials & Care
Keep your Misela bag away from direct sunlight, moisture, perfumes, and oils; wipe with a soft, dry cloth; and store it in its original dust bag in a cool, dry place. For coated canvas, spot-clean with a damp cloth and mild soap. Full instructions are on Misela's Product Care page.
Yes — for repair requests, contact Misela at customercare@misela.com.
Stores & Contact
Misela has boutiques in Istanbul (Pera, House No.7 Akaretler, and İstinyePark), Yalıkavak Marina in Bodrum, Mayfair in London (109 Mount Street), and New York (25 Bond Street). Addresses and hours are on the Stores page.
Reach Misela customer care on WhatsApp at +90 549 586 07 00 or by email at customercare@misela.com,
Account
No — you can check out on misela.com as a guest. Creating an account lets you track orders, check out faster, and receive personalized recommendations.
Click "Forgot password" on the login page and you'll receive an email with instructions to set a new password.
